Terms of Sale

General Info

All products purchased from this website are sold and almost always shipped from:

Dynello ApS
Rudemøllevej 78A
7800 Skive
Denmark

VAT (CVR) no.: DK36415657

With any purchase you automatically accept the following conditions:

Payment

We accept the following payment methods: Visa, MasterCard, Maestro, Amex, Union Pay and PayPal. We use an encrypted and secure SSL connection and only PBS can read your information. Neither our company nor any others will be able to read or retract your complete payment data. For sales within the EU our prices are inclusive of VAT, however, the prices are not inclusive of VAT for customers outside of the EU (unless otherwise stated at checkout). Prices also do not include shipping costs, which will be calculated at the end of the sale. Some countries have local import taxes that we are not to be held responsible for. Payment will not be withdrawn until the order has been packed.

Return & exchange policy

You have the right to regret your purchase within 30 days and then 14 days to return your goods. All returns are on your own expense. Goods can be returned as used - the definition of "used" is regarded as the way it could be used in a regular store before buying. If the product is used then a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of value is not returned to the buyer. No returned broken goods are accepted.

Please mark returns as such to avoid any import/customs charges.

Please click here for more information on shipping and returning.

Please wrap and pack very carefully to be sure your returned items are not damaged during shipping.

Warranty

Is something wrong with your product?

Sale of Goods Act shortage rules apply to purchases.
When you shop at www.shop.dynello.com you have the 24-month warranty. This means that you either get it repaired or replaced, refunded or a reduction in price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

How soon should I file a complaint?

You must file a complaint regarding a defective item (a product that is unable to be used for its intended function, typically due to shipping damage or a production error) within "reasonable time" after you have discovered the defect in the product. If you complain within two months after the defective item is delivered, the claim is timely.
 
If a complaint of a defect is being submitted the following information is required: a detailed description of the problem, a receipt/invoice number, photographs of the product. More information may be requested at the time.

Shipping

Please refer to our Shipping page.

Privacy

To execute your order we need information about your name, address, telephone number and email address. Due to the Danish Bookkeeping Law we have to keep a record of this information for 5 years. All your data is safe and will not be given or sold to any other parties. According the Danish Personal Data law you always have the right to the knowledge about which information is kept. All payment information is entered through an encrypted and secure SSL line. Only PBS can read your information. Neither our company nor any others will be able to read or retract your payment data.