Dynello is confident of the quality of its products and offers an outstanding warranty. This statement is in addition to and in no way prejudices your statutory rights. The warranty is valid within the territories of the Member States of the European Union and the European Free Trade Area.
If you experience any problems with a Dynello product, the information below will help you with getting it repaired or replaced as quickly as possible.
If your Dynello product becomes defective due to faulty materials, workmanship or lack of conformity, within 24 months from the date of purchase, Dynello guarantees to replace defective parts, repair products subjected to fair wear and tear or replace such tool to ensure minimum inconvenience to the customer unless:
- The tool or equipment has been subjected to misuse or neglect;
- The tool or equipment has sustained damage through foreign objects, substances or accidents;
- Repairs have been attempted by persons other than authorised repair agents or Dynello service staff.
OTHER LIMITATIONS IN THE WARRANTY
Normal wear, abrasion, misuse, alteration, abuse or taking apart of the product are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Dynello will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply. Shipping charges to Dynello for a defective product are not covered.
HOW TO OBTAIN WARRANTY SERVICE
To claim on the warranty, you will need to submit proof of purchase to the seller or an authorised repair agent. You can find a list of authorised repair agents below.
AUTHORISED REPAIR AGENTS
(+45) 42 40 17 07
Hours of operation:
Monday–Friday, 9 a.m.–4:00 p.m. Central European Time Zone UTC+01:00
- Please contact the chosen authorised repair agent by email and make them aware of the issue. Await answer and, if necessary, go to step 2.
- Send in the item(s) to the chosen authorised repair agent. Remember to mark your name, and return address on the outside of the package. We recommend using a carrier who can provide tracking for your package.
- Please make sure all products, items and necessary parts are attached and packed before sending them in.
- Please do not send checks or cash; you will be contacted via email by the authorised repair agent if there is a charge for your repair.
- Please allow 4-6 weeks for your item(s) to be returned to you.
LIMITED WARRANTY/LIMITATIONS OF REMEDIES AND LIABILITY
Limited Warranty. Dynello, IVS. (“Dynello”), to the original owner (“Owner”), under intended use and maintenance, warrants the enclosed product (“Product”) to be free from defects in materials and workmanship within 24 months from the date of purchase. No warranty against defects in materials and workmanship will apply if Product is (i) altered in any way, (ii) used for purposes inconsistent with Product’s intended purpose or design, or (iii) improperly maintained. Warranty will furthermore be voided where Owner/user (i) failed to follow Product instructions or warnings or (ii) subjected Product to misuse, abuse, or neglect.
During the warranty period, original Product parts determined by Dynello to be defective in materials or workmanship will be repaired or replaced as Owner’s sole remedy. Dynello reserves the right to replace any discontinued product with a new product of comparable value and function. A returned product deemed irreparable becomes the property of Dynello and will not be returned.
EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, DYNELLO, ITS AFFILIATES AND THEIR SUPPLIERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND DISCLAIM ALL WARRANTIES, DUTIES AND CONDITIONS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCT, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, AGAINST LATENT DEFECTS, FITNESS FOR A PARTICULAR PURPOSE, OR CORRESPONDENCE TO DESCRIPTION.
Warranty Service. To obtain service under this warranty, the warranty-eligible Product must be presented to a Dynello authorized dealer or repair agent.
Owner is responsible for all costs associated with returning Product to Dynello for service. Where at its sole discretion Dynello deems Product eligible for warranty repair or replacement, Dynello will pay the shipping and handling associated with returning repaired or replaced Product to Owner. In instances where Dynello deems a returned product ineligible for warranty service, Dynello will, if possible, repair product for a reasonable charge that includes return shipping and handling.
Limitation of Remedies. Should a court of competent jurisdiction find the limited warranty set forth above breached, Dynello’s only obligation will be to, at its option, either repair or replace Product. Should the aforementioned remedy fail of its essential purpose, Dynello will, in exchange for return of Product, refund to Owner Product’s original purchase price. THE FOREGOING REMEDY IS THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER AGAINST DYNELLO, ITS AFFILIATES AND THEIR SUPPLIERS, REGARDLESS OF LEGAL THEORY.
Limitation of Liability. Dynello’s, its affiliates’ and their suppliers’ maximum liability is limited to incidental damages not to exceed the original purchase price of the Product. DYNELLO, ITS AFFILIATES AND THEIR SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
This limited warranty gives Owner specific legal rights; Owner may have additional rights, which may vary state to state.
Always completely follow safety, use, operation, and maintenance instructions for this or any other Dynello product.
European Union customer statutory rights are not affected.