Warranty policy

All goods are sold with warranty according to the original end-user purchaser statutory rights, which apply for the original end-user purchaser only. Any claims on warranty require proof of purchase.


Dynello ApS grants a warranty period of 24 months for all goods under the ‘Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)’ from the date of receipt. The warranty means that the original end-user purchaser can complain about construction defects and deficiencies of the goods within 24 months from the receipt of the goods. Therefore, the warranty does not apply to wear and tear or if a product has been used inappropriately. If you wish to complain about a product, please contact us immediately after you have discovered the error by sending pictures and description to info@dynello.com


Normal wear, abrasion, misuse, alteration, abuse or taking apart of the product are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Dynello ApS will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

Shipping costs to Dynello ApS for a defective product are not covered.


To claim on the warranty, you will need to submit proof of purchase to the seller or Dynello ApS. Please send your warranty claim to info@dynello.com