Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns are on your own expense.

Goods can be returned as used - the definition of "used" is regarded as the way it could be used in a regular store before buying. If the product is used then a concrete evaluation of the actual value and whether it can be resold to another buyer must be processed. A potential devaluation of value is not returned to the buyer. No returned broken goods are accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dynello.com. Please note that returns will need to be sent to the following address:

Dynello ApS
Rudemøllevej 78A
7800 Skive
Denmark

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dynello.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded the item cost within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.