The following terms and conditions apply to all deliveries from Dynello ApS, Rudemøllevej 78A, 7800 Skive, Denmark (VAT no: DK36415657) for customers ordering goods at Dynello ApS.
1: HOW TO ORDER
Send your order per email to: order@dynello.com
2: FINAL CONTRACT
There is a final and binding agreement between you and Dynello ApS when your order has been confirmed by Dynello ApS. Dynello ApS sends an invoice to you by e-mail when the order has been accepted.
Your order will be sent after payment of the invoice.
You can buy products at Dynello ApS as a business customer. Business customers (outside Denmark) can buy VAT free if they have a valid VAT number that can be verified in VIES database.
3: PRICES, FEES AND SHIPPING COSTS
All prices shown at the website are exclusive taxes (VAT) and exclusive shipping costs. The current price is the one stated on Dynello’s website for the product concerned on the date of the ordering.
Applicable currency is indicated next to the price.
Dynello ApS reserves the right to change prices that may have been incorrectly stated on Dynello’s website. Dynello ApS reserves the right to change prices, fees and / or other costs stated on Dynello’s website at any time.
Shipping costs will be calculated at checkout based on your delivery address. Depending on your address and type of products the rate will differentiate. We use several carriers for shipping your goods depending on your address, such as PostNord, GLS, UPS and so forth.
See current shipment cost at our shipping information page.
4: DELIVERY
Orders will be sent after payment of the invoice. On the weekends and on bank holidays, orders will often be processed the next working day.
Delivery time is 3-14 working days depending on your address. All orders will be shipped via PostNord, GLS, UPS, or a similar freight forwarder.
Once your order is dispatched from Dynello ApS, you will be notified via the email address that you provided via your order.
All orders are sent from Dynello ApS’s business address in Denmark.
4.a: PARCEL SHOP DELIVERY
Should you not be at home during delivery, will the parcel most likely be delivered at nearest Parcel Shop (fx GLS ParcelShop) of which you will be notified where by text or/and e-mail to arrange pickup. Dynello ApS will consider the order delivered when it reaches nearest Parcel Shop. Dynello ApS is not obliged to make a second delivery attempt.
Dynello ApS reserves the right to exclude persons/companies from purchasing at Dynello ApS.
Dynello ApS is not obliged to deliver goods that are sold out of stock.
5: TAXES, VAT AND DUTIES
When applicable, it is the customer’s responsibility to pay any relevant fees, taxes, and/or duties in the country of import. Dynello ApS is not responsible for any shipping delays caused by outstanding import taxes.
If you are a business customer, you can buy VAT free if you can provide a valid VAT number that can be verified in the VIES database. Any attempt of fraud using a fake or invalid VAT number will be reported to the authorities.
5.a: INSURANCE
Shipments are sent without insurance and Dynello ApS cannot be held accountable for any lost packages.
6: RETURN AND EXCHANGE POLICY
You have the right to cancel your purchase.
The right of cancellation applies for 30 days and the period is calculated from the day you received the goods.
If the last day to use the right of withdrawal is on a Saturday, Sunday, public holiday, constitution day, December 24 or December 31, the deadline expires on the following working day.
The cancellation deadline is met if you send an email notice that you wish to cancel your purchase to info@dynello.com before the withdrawal period has expired.
The product must be returned to Dynello ApS no later than 14 days from the date you have informed us that you wish to use the right of cancellation.
The product must be returned in unused condition and in original packaging.
We do not accept returned items if they:
- Do not include orginal packaging.
- Do not include all orginal items.
- Original packaging has been severely damaged.
- Products have been used and have visible scratches, wear and tear.
Contact us for returns information: info@dynello.com
6.a: RETURN COSTS
The purchaser is responsible for the cost/carriage of the items to be returned. This means that any costs associated with return of items accrues to the purchaser.
This also includes any return label made by Dynello ApS, which will be invoiced to the purchaser.
7: WARRANTY
All goods are sold with warranty according to your statutory rights, which apply for the original purchaser only. Any claims on warranty require proof of purchase.
7.a: FAULTY GOODS
Dynello ApS grants a warranty period of 24 months for all goods under the Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC) from the date of receipt.
The warranty means that you can complain about construction defects and deficiencies of the goods within 24 months from the receipt of the goods.
Therefore, the warranty does not apply to wear and tear or if a product has been used inappropriately. If you wish to complain about a product, please contact us immediately after you have discovered the error by sending pictures and description to info@dynello.com
7.b: LIMITATIONS IN THE WARRANTY
Normal wear, abrasion, misuse, alteration, abuse or taking apart of the product are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time.
Dynello ApS will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.
Shipping charges to Dynello ApS for a defective product are not covered.
7.c: HOW TO OBTAIN WARRANTY SERVICE
To claim on the warranty, you will need to submit proof of purchase to the seller or Dynello ApS. Please send your warranty claim to info@dynello.com
8: DISPUTE RESOLUTION
Any dispute and any agreement and purchases made in relation to Dynello ApS are subject to Danish law and shall be resolved by the Danish courts unless otherwise determined by mandatory law.
9: CONTACT
If you have any questions, problems, information or complaints, please contact us at info@dynello.com