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Terms and Conditions

TERMS AND CONDITIONS

The following terms and conditions apply to all deliveries from Dynello IVS, Rudemøllevej 78A, 7800 Skive, Denmark (VAT: DK36415657) for customers ordering goods at Dynello's online shop www.dynello.com

1. FINAL CONTRACT

There is a final and binding agreement between you and Dynello IVS when your order has been confirmed by Dynello IVS. Dynello IVS sends an invoice to you by e-mail when the order has been accepted and shipped. The receipt for the order, which is received immediately after your submission of the order, does not constitute an order confirmation.

You can buy products at Dynello's online shop as a private consumer and as a business customer. Business customers (outside Denmark) can buy VAT free if they have a valid VAT number that can be verified in VIES database.

2. PRICES, FEES AND SHIPPING

All prices shown in the webshop are exclusive of VAT (Danish VAT rate: 25%) and exclusive shipping costs. The current price is the one stated on Dynello's online shop for the product concerned on the date of the ordering.

VAT will be added at checkout if you are a private consumer or Danish business.

Dynello IVS reserves the right to change prices that may have been incorrectly stated on Dynello's online shop. Dynello IVS reserves the right to change prices, fees and / or other costs stated on Dynello's online shop at any time.

Shipping costs will be calculated at checkout based on your delivery address. Depending on your address and type of products the rate will differentiate. We use several carriers for shipping your goods depending on your address, such as PostNord, GLS, UPS and so forth.
Read more about shipping.

3. DELIVERY

All orders placed before 12 pm and if the order is accepted by Dynello IVS will be processed the same working day. All orders placed after 12 pm, on the weekend, or on bank holidays, will be processed the next working day. Delivery time is 2-7 working days depending on your address. All orders will be shipped via PostNord, GLS, UPS, or a similar freight forwarder.

Once your order is dispatched from Dynello IVS, you will be notified via the email address that you provided during checkout. The notification email is sent from the freight forwarder, for example GLS, and includes details about your unique tracking ID. All packages are sent from Dynello IVS's business address.

Dynello IVS reserves the right to exclude persons from purchasing through Dynello's online shop.

Dynello IVS is not obliged to deliver goods that are sold out of stock.

4. TAXES, VAT AND DUTIES

When applicable, it is the customer's responsibility to pay any relevant fees, taxes, and/or duties in the country of import. Dynello IVS is not responsible for any shipping delays caused by outstanding import taxes.

Business customers (outside Denmark) can buy VAT free if they have a valid VAT number that can be verified in the VIES database. Any attempt of fraud using a fake or invalid VAT number will be reported to the authorities.

5. INSURANCE

Shipments are sent without insurance and Dynello IVS cannot be held accountable for any lost packages.

6. RETURN AND EXCHANGE POLICY

You have the right to cancel your purchase.

The right of cancellation applies for 14 days and the period is calculated from the day you received the goods.

If the last day to use the right of withdrawal is on a Saturday, Sunday, public holiday, constitution day, December 24 or December 31, the deadline expires on the following working day.

The cancellation deadline is met if you send an email notice that you wish to cancel your purchase to mail@dynello.com before the withdrawal period has expired.

The product must be returned to Dynello IVS no later than 14 days from the date you have informed us that you wish to use the right of cancellation.

The product must be returned in unused condition and in original packaging.
We do not accept returned items if they:

  • Do not include orginal packaging.
  • Do not include all orginal items.
  • Original packaging has been severely damaged.
  • Products have been used and have visible scratches, wear and tear.

Contact us for returns information: mail@dynello.com

The purchaser is responsible for the cost/carriage of the items to be returned.

7. WARRANTY

All goods are sold with warranty according to your statutory rights, which apply for the original purchaser only. Any claims on warranty require proof of purchase.

8. FAULTY GOODS

Dynello IVS grants a warranty period of 12 months for all goods under the Sale of Goods Act. The warranty means that you can complain about construction defects and deficiencies of the goods within 12 months from the receipt of the goods. Therefore, the warranty does not apply to wear and tear or if a product has been used inappropriately. If you wish to complain about a product, please contact us immediately after you have discovered the error by sending pictures and description to mail@dynello.com

We take complaints very seriously. If you feel that we really have fallen short of your expectations, please mail us at mail@dynello.com and we will listen to what you have to say and respond within 14 days.

9. DISPUTE RESOLUTION

Any dispute and any agreement and purchases made in relation to Dynello IVS are subject to Danish law and shall be resolved by the Danish courts unless otherwise determined by mandatory law.

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