WHICH COUNTRIES DO YOU SHIP TO?We ship to following countries:
Austria, Belgium, Denmark, Germany, Luxembourg, Netherlands, Poland, Sweden, Finland, France, Ireland, United Kingdom.
HOW MUCH IS SHIPPING COST?Shipping costs will be calculated at checkout based on your delivery address. Depending on your address and type of products the rate will differentiate.
DO YOU OFFER FREE SHIPPING?Yes. We offer free shipping on all orders over €199 no matter what products.
WHO DO YOU USE FOR SHIPPING?All orders will be shipped via PostNord, GLS, UPS, or a similar freight forwarder.
Once your order is dispatched from Dynello IVS, you will be notified via the email address that you provided during checkout. The notification email is sent from the freight forwarder, for example GLS, and includes details about your unique tracking ID. All packages are sent from Dynello IVS's business address.
WHEN CAN I EXPECT TO GET MY ORDER?All orders placed before 12 pm and if the order is accepted by Dynello IVS will be processed the same working day. All orders placed after 12 pm, on the weekend, or on bank holidays, will be processed the next working day.
Delivery time is 2-7 working days depending on your address.
Products that are sold out of stock will be sent as soon as they are in stock again.
IF I DID NOT RECEIVE MY ORDER CONFIRMATION?You may have entered your email address incorrectly. You can correct it yourself online, after which you can write to us at firstname.lastname@example.org and ask us to send a new order confirmation.
The email can also get stuck in your own SPAM filter.