Returns and Warranty
RETURN AND EXCHANGE POLICYYou have the right to cancel your purchase.
The right of cancellation applies for 14 days and the period is calculated from the day you received the goods.
If the last day to use the right of withdrawal is on a Saturday, Sunday, public holiday, constitution day, December 24 or December 31, the deadline expires on the following working day.
The cancellation deadline is met if you send an email notice that you wish to cancel your purchase to firstname.lastname@example.org before the withdrawal period has expired.
The product must be returned to Dynello IVS no later than 14 days from the date you have informed us that you wish to use the right of cancellation.
The product must be returned in unused condition and in original packaging.
Contact us for returns information: email@example.com
The purchaser is responsible for the cost/carriage of the items to be returned.
WARRANTYAll goods are sold with warranty according to your statutory rights, which apply for the original purchaser only. Any claims on warranty require proof of purchase.
FAULTY GOODSDynello IVS grants a warranty period of 12 months for all goods under the Sale of Goods Act. The warranty means that you can complain about construction defects and deficiencies of the goods within 12 months from the receipt of the goods. Therefore, the warranty does not apply to wear and tear or if a product has been used inappropriately. If you wish to complain about a product, please contact us immediately after you have discovered the error by sending pictures and description to firstname.lastname@example.org
We take complaints very seriously. If you feel that we really have fallen short of your expectations, please mail us on email@example.com and we will listen to what you have to say and respond within 14 days.
IMPORTANT ABOUT RETURNSKindly note that the following terms apply when both returning or exchanging items:
We do not accept returned items if they:
• Do not include orginal packaging
• Do not include all orginal items
• Original packaging has been severely damaged
• Products have been used and have visible scratches, wear and tear