Frequently Asked Questions
- +What shipping methods are available?
See our shipping table here!
- +How long will it take to get my package?
All orders placed before 12.00 (pm) and if the order is accepted by Dynello IVS will under normal circumstances be processed the same working day. All orders placed after 12.00 (pm), on the weekend, or on bank holidays, will be processed the next working day.
Delivery time is 2-10 working days depending on your address.
Products that are sold out of stock will be sent as soon as they are in stock again.
- +How much is shipping cost?
Shipping costs will be calculated at checkout based on your delivery address. Depending on your address and type of products the rate will differentiate. See our shipping rates here!
- +If I did not receive my order confirmation?
You may have entered your email address incorrectly. You can correct it yourself online, after which you can write to us at email@example.com and ask us to send a new order confirmation.
The email can also get stuck in your own SPAM filter.
- +What about import duties for countries outside EU?
For countries outside EU, such as Australia and UK, taxes and duties may apply at import. When applicable, it is the customer's responsibility to pay any relevant fees, taxes, and/or duties in the country of import. Dynello IVS is not responsible for any shipping delays caused by outstanding import taxes.
- +What payment methods are accepted?
We accept Visa, Mastercard, and American Express debit and credit cards through Shopify Payments as well as PayPal. We also accept Bank Transfer.
- +Are prices including taxes and VAT?
Yes. All prices shown are inclusive VAT.
You can buy products at Dynello's online shop as a private consumer as well as a business customer.
Business customers (outside Denmark) can buy VAT free if they have a valid VAT number that can be verified in the VIES database. Any attempt of fraud using a fake or invalid VAT number will be reported to the authorities.
For countries outside EU, such as Norway, Australia and UK, taxes and duties may apply at import. When applicable, it is the customer's responsibility to pay any relevant fees, taxes, and/or duties in the country of import. Dynello IVS is not responsible for any shipping delays caused by outstanding import taxes.
- +Is buying online at Dynello safe?
We use Shopify Payments Gateway for our payments. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. PayPal is a global payment provider and also fully PCI Compliant and has highest level of online security.
- +If I am a business customer?
You can buy products VAT free at Dynello's online shop as a business customer if you have a valid VAT number that can be verified in the VIES database. You will as a business customer receive a VAT free invoice for your bookkeeping.
If you are a business looking to resell products please contact Dynello IVS at firstname.lastname@example.org
Orders and Returns
- +Do I need an account to place an order?
No. However we urge you to create an account to track your order.
You may need an account at PayPal to use PayPal.
- +How can I cancel or change my order?
If you want to cancel or change your order, please immediately contact us at email@example.com
- +How do I track my order?
Once your order is dispatched from Dynello IVS, you will be notified via the email address that you provided during checkout. The notification email is sent from the freight forwarder, for example GLS, or Dynello and includes details about your unique tracking ID.
- +Do I have to pay anything to return my items?
Yes. The purchaser is responsible for the cost/carriage of the items to be returned.
- +How do I return an item?
Please read the guide in our Terms.